Privacy Policy

1. Introduction

Docsyde Inc. ("Docsyde," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following types of information:

• Account Information: When you sign up, we collect your name, email address, organization name, and password.
• Profile Information: Additional details you provide such as your role, job title, and profile photo.
• Document Data: The content of documents you create, edit, and manage through the Service, including templates, proposals, contracts, and related files.
• Usage Data: Information about how you interact with our Service, including pages visited, features used, timestamps, and device information.
• Integration Data: When you connect third-party services (e.g., CRM platforms), we may collect data from those services as authorized by you.
• Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
• Communications: Messages you send to us through support channels or in-app chat.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process documents, generate AI-powered content, and execute workflows
• Process transactions and manage billing
• Send transactional emails (e.g., document delivery, signature requests)
• Improve and personalize your experience
• Respond to your support requests and communications
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI and Document Processing

Docsyde uses artificial intelligence to assist with document creation, editing, and workflow automation. When you use our AI features:

• Your document content may be processed by AI models to generate drafts, suggestions, and automated actions.
• We do not use your document content to train general-purpose AI models.
• AI-generated outputs are provided for your review and approval before any action is taken (e.g., sending a document).

5. Electronic Signatures

Docsyde uses SignatureAPI, a third-party e-signature provider, to facilitate electronic signatures on documents. When you use e-signature features:

• Document content and recipient information (name, email) are shared with SignatureAPI to process signature requests.
• Signed documents are cryptographically sealed to ensure tamper-proof, verifiable integrity.
• An audit trail is maintained that tracks who accessed the document and what actions were taken (e.g., viewed, signed).
• Recipients can sign documents without creating an account, minimizing unnecessary data collection.
• SignatureAPI's handling of your data is governed by their own privacy policy and data processing agreement.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, email delivery).
• Authorized Integrations: Third-party services you choose to connect (e.g., CRM platforms), only to the extent you authorize.
• Document Recipients: When you send a document for signature or review, the recipient will receive the document content and your contact information.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain data as required by law or for legitimate business purposes.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a portable format)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such data, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending you an email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Docsyde Inc.
Email: [email protected]